Murphy's back in town
My ISP is now heading into Hour 60 (possibly longer) of "The outgoing mail server is experiencing difficulties. The incoming mail server is experiencing difficulties. Our Web-based GetEmail is experiencing difficulties. Oh, and it's probably going to snow again next week, so don't be thinking Spring is here or anything either."
Ok, the Spring thing is an exaggeration, but the rest of it is true. Although they will deny the Hour 60 thing because "According to our records, it was not offically identified as a problem until 9 a.m. Wednesday." Except it started being a problem TUESDAY morning. Trust me, this I know.
What does this mean to me? Well, as far as I can tell, it means I have no earthly idea if email being sent to me is arriving, the email I am receiving is arriving anywhere from 30 seconds to 30 hours after it was sent, people that are emailing me are getting bounce notices even if their email did get here, and I can't tell if the email I'm sending is getting to where it's going.
Which all makes perfect sense when you consider that this is the week I've started contacting agents about my novel. Of course.
When I called tech support AGAIN tonight to see if they had an anticipated "fixed" time/date, and was told they didn't, I lamented the fact that this could, in the long run, cost me money. I count on my email to keep in touch with editors/writers/clients/agents. It's that simple. And so, the tech girl offered a solution.
"You should have a business account. Then your email would be guaranteed."
Um...hello? Aside from the fact that in five years with this ISP no one has ever mentioned a business option, the fact remains that I pay these people $50 a month to provide a service - and they're not guaranteeing it? That's like paying the hydro bill every month and the utility company saying "But of course we can't guarantee that you'll actually HAVE electricity."
So I had a little hissy fit, and if it's still on the fritz tomorrow I'll be complaining at higher levels. Meanwhile, I wait, and I fret, and try to work on my Ramona. Who (whom?) I have decided to call Danielle.
And Danielle just might throw a hissy fit over this email thing too.
